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Email Step-by-step Setup

These easy-to-follow visual guides provide step-by-step instructions on how to setup and troubleshoot your email program.

Windows

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016

If the Mail account is already set up, but giving errors

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

  1. Launch Outlook
  2. Select File on the top left menu bar
  3. Select the Add Account button in the middle of the screen, then Account Settingsoutlook2013-add-account1
  4. Insert your email address
  5. Select Advanced options, then select Let me setup my account manually  > Connect
  6. This temporary screen will display 
  7. This screen will display the various account options – select IMAP (or POP)
  8. Server Settings:
    • Incoming mail: add mail. before your domain name
      • Port 143 (or 110 for POP)
      • Encryption method: None
      • Require logon using Secure Password Authentication (SPA) is unticked
    • Outgoing mail: add smtp. before your domain name
      • Change Port to 587 (not 25)
      • Encryption method: None
      • Require logon using Secure Password Authentication (SPA) is unticked
  9. Click Connect
  10. You will now be prompted for the password 
  11. Your setup is complete!
  12. Send a test mail

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2013.

If the Mail account is already set up, but giving errors

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

♦ Auto Account Setup (recommended)

New email account setup with Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

  • if you prefer POP, as this automatic configuration defaults to IMAP 
  • if this is a new hosting account and domain propagation has not completed
  1. Launch Outlook
  2. Select File on the top left menu bar
  3. Select the Add Account button in the middle of the screenoutlook2013-add-account1
  4. Enter your details on the Auto Account Set-up screen > Next
    • If you’ve lost your password – change it via konsoleH

    outlook 2013 auto account setup

  5. The following warning messages may appear Allowwarning1
  6. Choose > Yes
    warning2
  7. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

That’s it!

If this option fails for some reason, try the Manual Account Setup below

♦ Manual Account Setup

If you prefer to use POP , or your domain has not propagated yet, you will need to set up the account manually:

  1. Launch Outlook, choose File > Account Settings > Add Account (as above)
  2. Choose Manual Setup or additional server types > Nextoutlook2013-manual
  3. Select POP or IMAP > Next

    Account settings

  4. Enter all the relevant details (POP or IMAP) and then select the More Settings… button.
    • Outlook will auto-fill your User Name – please ensure you fill in your entire email address as the username
    • For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail servers

    outlook-manual-setup

    Check Outgoing Server settings

  5. Select the Outgoing Server tab
    • Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
    • Ensure that you have selected Use same settings as my incoming mail server

    outlook2013-outgoing-server

    Check Advanced SMTP settings

  6. Select the Advanced tab and ensure that your settings are as below for either IMAP or POP:IMAP port settings
    •  Incoming 143, outgoing 587
    • Not ticked: This server requires an encrypted connection (SSL)
    • Use the following type of encrypted connection is None

    IMAP settings

     

    POP port settings

    •  Incoming 110, outgoing 587
    • Not ticked: This server requires an encrypted connection (SSL)
    • Use the following type of encrypted connection is None

    outlook2013-advanced-pop

     

  7. Click OK and then Next.
  8. Let the test complete and then click Close
    outlook2013-test-complete

You’re all set! > Finish

Microsoft_Outlook_2010 logo

 

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2010.

If the Mail account is already set up, but giving errors

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

♦ Auto Account Setup (recommended)

Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

  • if you prefer POP, as this automatic configuration defaults to IMAP 
  • if this is a new hosting account and domain propagation has not completed

1. Launch Outlook 2010

2. Select File from the top menu bar and then Info and Account Settings

Outlook 2010 email setup

 

3. On the Email tab, click New

outlook2010-new

 

4. Click to select the Internet E-mail or Email account option > Next

5. In the Add Account box

Enter your details under E-mail Account

  • You can safely ignore any warning messages
  • If you’ve lost your password – change it via konsoleH
  • Next

create-new-account

6. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

7. Finish > Close

That’s it!

Mac

Yosemite-Mail-logo

NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account

Alternatively follow this tutorial to manually set up you mail account:

This guide will show you how to set up Mail in macOS Sierra. If Mail is already set up but giving errors, refer to our macOS Sierra troubleshooting guide.

Replace example.com with your domain name

This guide defaults to IMAP and No SSL

Add a new email account

  1. Launch Mail.
  2. From the toolbar at the top, select Mail and then Add Account… mac-add-acount

    Other Mail Account

  3. Select Other Mail Account…mac-othe-mail

    Account Information

  4. Enter your details
    • Name (which will appear in the ‘From’ field when you send emails)
    • Email Address
    • Password  (Forgotten passwords can be changed in konsoleH)
    • > Sign In

    mac-add-account

    Server Settings

  5. Complete the settings as follows:
    • User Name is the full email address
    • Account Type is IMAP or POP according to preference (IMAP is the default)
    • For domains still in transfer or propagation, temporarily use the IP Address in place of Incoming & Outgoing Mail Server
    • Ignore Unable to verify account name or password
    • > Sign In

    add-account-sign-in

    Server Identity

  6. Ignore the 2 server identity messages > Continue♦ You can add the certificate to your trust settings to avoid seeing this message in the future.server-error
  7. Select any apps > Doneselect-appsYour Mail account is now set up. You will see your new account in the list with any other mail accounts.However, to avoid any future issues, continue with these few tweaks:

    Further settings

  8. From the top menu choose Mail > Preferences…preferences

    Account Information

  9. On the Accounts tab, choose your new account from the list on the left, and then click Server Settingskh-sierra-accounts

    Server Settings

    Now for some important customisations:

  10. Deselect (uncheck) the boxes for Automatically manage connection settings for both Incoming and Outgoing Mail Servers –additional fields will now be displayed.
  11. Select Advanced IMAP Settingssierra-advanced-imap
  12. Select Allow insecure authentication > OK kh-sierra-advanced-imap
  13. Deselect (uncheck) the boxes for Use TSL/SSL for both Incoming and Outgoing Mail Servers.
  14. Under Outgoing Mail Server (SMTP) click the dropdown arrow at Account
  15. Select Edit SMTP Server List 
  16. Tick  Allow insecure authentication 
  17. Click OK and Save. (Note: this button only becomes visible when settings have changed)

Your Sierra Mail is now set up!

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 for Mac.

If the Mail account is already set up, but giving errors

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

  1. Launch Outlook for Mac
  2. Select the Tools tab and then Accounts
  3. A new window will open which will list any other accounts already set up
  4. At the bottom left, Click the ‘+‘ button and then New Account… 
  5. Add your email address and click Continue
  6. The programme will unsuccessfully search for the provider. Select IMAP/POP
  7. Enter your account information

    • Choose IMAP or POP according to your preference.
    • Ensure that the User Name is the full email address.
    • If you don’t know your password, reset it via konsoleH.
  8. Incoming server
    • add mail. before your domain name
    • Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)
  9. Outgoing server
    • add smtp. before your domain name
    • Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)
    • Change the port number from 25 to 587 
  10.  Click Add Account
  11. Click Done
  12. You’re not quite done yet:
    • All settings should be correct on this screen – now choose More Options

11. Further Outgoing server settings 

  • Authentication: Use the dropdown arrow to select User Name and Password
  • Enter in your User name (full email address) and Password
  • Ignore Unqualified domain
  • Click OK

outlook mac logo 2011

This guide takes you step-by-step through the process of setting up a new email account in Outlook for Mac.

If the Mail account is already set up, but giving errors

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

  1. Launch Outlook for Mac
  2. Select Tools from the top menu bar and then Accounts…Outlook Mac email setup

    Add an Account

  3. Select the E-mail Account option.outlook mac-add-account

    Enter your account information

  4. Enter all the relevant details
    • Ensure that the User Name is the full email address.
    • If you don’t know your password, reset it via konsoleH.
    • Choose IMAP or POP according to your preference.
    • Select Override default port.

    IMAP port settings

    • Default setup: incoming 143, outgoing 587
    • If SSL is required: incoming 993, outgoing 465

    POP port settings

    • Default setup: incoming 110, outgoing 587
    • If SSL is required: incoming 995,  Outgoing 465
  5. Click Add Accountoutlook mac new
  6. All settings should be correct on this screen – choose More Optionsoutlook mac setting imap

    Settings for SMTP server

  7. Select User Name and Password for Authentication
  8. Enter in your User name (full email address) and password then select OKoutlook mac smtp

Mobile Devices

Yosemite-Mail-logo

NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here

Alternatively follow this tutorial to manually set up you mail account:

This guide will show you how to set up Mail in macOS Sierra. If Mail is already set up but giving errors, refer to our macOS Sierra troubleshooting guide.

Replace example.com with your domain name

This guide defaults to IMAP and No SSL

Add a new email account

  1. Launch Mail.
  2. From the toolbar at the top, select Mail and then Add Account… mac-add-acount

    Other Mail Account

  3. Select Other Mail Account…mac-othe-mail

    Account Information

  4. Enter your details
    • Name (which will appear in the ‘From’ field when you send emails)
    • Email Address
    • Password  (Forgotten passwords can be changed in konsoleH)
    • > Sign In

    mac-add-account

    Server Settings

  5. Complete the settings as follows:
    • User Name is the full email address
    • Account Type is IMAP or POP according to preference (IMAP is the default)
    • For domains still in transfer or propagation, temporarily use the IP Address in place of Incoming & Outgoing Mail Server
    • Ignore Unable to verify account name or password
    • > Sign In

    add-account-sign-in

    Server Identity

  6. Ignore the 2 server identity messages > Continue♦ You can add the certificate to your trust settings to avoid seeing this message in the future.server-error
  7. Select any apps > Doneselect-appsYour Mail account is now set up. You will see your new account in the list with any other mail accounts.However, to avoid any future issues, continue with these few tweaks:

    Further settings

  8. From the top menu choose Mail > Preferences…preferences

    Account Information

  9. On the Accounts tab, choose your new account from the list on the left, and then click Server Settingskh-sierra-accounts

    Server Settings

    Now for some important customisations:

  10. Deselect (uncheck) the boxes for Automatically manage connection settings for both Incoming and Outgoing Mail Servers –additional fields will now be displayed.
  11. Select Advanced IMAP Settingssierra-advanced-imap
  12. Select Allow insecure authentication > OK kh-sierra-advanced-imap
  13. Deselect (uncheck) the boxes for Use TSL/SSL for both Incoming and Outgoing Mail Servers.
  14. Under Outgoing Mail Server (SMTP) click the dropdown arrow at Account
  15. Select Edit SMTP Server List 
  16. Tick  Allow insecure authentication 
  17. Click OK and Save. (Note: this button only becomes visible when settings have changed)

Your Sierra Mail is now set up!

android icon

This guide takes you step-by-step through the process of setting up a new email account on Android.

If the Mail account is already set up, but giving errors

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

Launch your mail application

1. Start by selecting the mail icon from your applications screen

iconhtc-mail-iconsony-mail-iconlg-email-icon

Setup email

2. Enter the email address and email password

  • forgotten passwords can be reset in konsoleH
  • Choose  Manual Setup

samsung-set-up-email

Account type

3. Choose IMAP

samsung-account-type

Incoming server settings

4. The programme may try to connect to the server, but will fail – you will need to add the full email address as User Name.

Check the other settings:

  • Security type is None
  • Port is 143
  • select Next

samsung-incoming-server

Outgoing server settings

5. Enter all the relevant details as in the screen below and then select Next

samsung-outgoing-settings

Checking outgoing server settings…

6. Wait while your settings are tested

Account options

7. Adjust the additional Account Options as preferred.

Name

8. Specify an optional account name (for your reference only), and enter the name you wish to be displayed on outgoing mail, then select Done.

samsung-done

Complete Setup

9. The account has been set up successfully and your messages will now be downloaded.

  1. windows 10 mail iconThis guide takes you step-by-step through the process of setting up a new email account in Windows 10 – both the Desktop and Mobile versions.If the Mail account is already set up, but giving errors.Note: This guide defaults to IMAP and No SSL.Replace example.com with your domain name

     

    1. Launch Windows Mail
    2. Add Account10--a400
    3. Choose Other accountwindows10-b
    4. Insert your Email address and Password (forgotten passwords can be reset in konsoleH)
      • Click Sign-in 

      windows10-c

    5. Click Sign-in repeatedly until it changes to Advancedwindows10-d
    6. Provide the Account information
      • Incoming email server starts with mail. and your domain name
      • Account type is IMAP4
      • User name is the full email address
      • Password is your mailbox password
      • Outgoing (SMTP) mail server starts with smtp. and your domain name
      • Tick the first 2 blocks only
      • Sign-in

      windows10-e

    7. All done!windows10-f